Customer Success Intern

🚀 Who we are?`

Yollty is a B2B SAAS that helps local businesses create a Digital Loyalty Program in less than 5 minutes. With more than 1,000 customers in more than 70 different countries and new products coming soon, our vision is to bring businesses and people closer together by creating long-lasting meaningful relationships. In order to do that and after successfully raising funds at the beginning of 2021, we are growing the team with high-potential people. Ready to embrace your full potential?

🎯 Why do we need you?

• Be the first point of contact for Yollty by email, phone, and chat;
• Ensure the satisfaction of our users and customers on a daily basis;
• Manage and grow relationships with key client stakeholders;
• Understand the needs of our international customers by answering their questions about Yollty services;
• Ensure customer satisfaction before, during and/or after customer onboarding through various channels (email, phone, chat, Capterra, Google Reviews etc...);
• Identify new business opportunities;
• Help the Sales Team by answering the sales calls when needed;
• To be responsive to customer requests in order to reduce waiting time.

🐙 What are we searching for?

• Masters student in Business or related fields;
• Languages: Fluent in both English and French. Additional languages (German, Spanish, Italian,…) is an extra dose of awesome!
• Of course, some experience in Sales or Customer Success (even on a personal project) will be much appreciated;
• Challenge-oriented, ready for some competition?
• You are a relationship builder;
• Proactive with a “get things done” attitude;
• Able to learn fast and solve problems;
• Able to multi-task and work in a fast-paced environment;
• Resourceful, with excellent interpersonal and communication skills;
• Ability to adapt and to work within an international environment;
• Intellectually curious, tenacious and organised;
• Interest in start-ups and new technologies.

🥰 What do we offer?

• A minimum of 6-months internship;
• A dynamic environment;
• An exciting challenge;
• A growing team (We plan to double in the next year);
• A compensation;
• Lunch vouchers;
• Team events;

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